Frequently Asked Questions
Got questions? We’ve got answers! Here’s everything you need to know about Lustre By Melle products and services.
Are your products cruelty-free?
Yes. Lustre By Melle products are cruelty-free, ensuring that no animals are harmed in the making of our beauty products.Do you offer returns or exchanges?
Due to hygiene and safety reasons, all beauty products are final sale. Please review product descriptions carefully before purchasing.How long does shipping take?
Orders are typically processed within 3–5 business days. Shipping times vary based on your location.Do you ship internationally?
International shipping availability will be announced soon. Stay tuned for updates!How can I contact you?
For questions or support, please email us at our business email. We’re here to help!
Shipping & Returns
At Lustre by Melle, we aim to get your beauty products to you as quickly as possible. Orders are processed within 3–5 business days. Once shipped, delivery times depend on the carrier and your location. Please note that we are not responsible for any delays caused by the carrier.
What is your refund policy?
All sales are final. Due to the nature of cosmetic products, we do not offer refunds or exchanges. Please choose your items carefully.How is my personal information used?
Your privacy is important to us. Any personal information collected is used solely to process your orders, enhance your shopping experience, and keep you updated with brand news.What are the terms and conditions?
By purchasing from Lustre by Melle, you agree to our policies regarding sales, shipping, and product use. Please review them before placing your order.How can I track my order?
Once your order has shipped, you will receive a tracking number via email. Use this number to monitor your shipment's progress.What if my order is delayed?
If your order is delayed, please check the carrier's website for updates. We are not liable for delays caused by the carrier.
Stay Informed
Sign up for our newsletter to receive updates on new products and exclusive offers. We respect your privacy and will never share your information.
Need More Help?
If you have any other questions or need assistance, feel free to reach out. We're always happy to help you find the perfect products.
